60 Day Guarantee
Here at So Emma we love HAPPY people!
So we do our little bit by offering a special 60 DAY GUARANTEE on all of our products, including personalised products.
Normally retailers don’t allow returns on personalised products unless they are faulty. But we like to be DIFFERENT in a good way (yay!).
If for any reason at all, you would like to return an item you have 60 days to do so, and we will issue you with a credit note for the amount you originally purchased the product for (including standard delivery but not any upgraded delivery charges).
All we ask if that you email us within 60 days stating the reason for wanting to return the item. You will also need to post the item to us (within 65 days of purchase) to the following address: Returns, So Emma, 18 Windrush Close, Bramley, GU5 0BB.
If an item is faulty you have ordered you have 14 days to return the item to us, please email at firstname.lastname@example.org, sending us a photo of the faulty item and description of the fault. We will then issue you with a full refund.